Shipping policy

Processing and dispatch

We aim to dispatch your Wuffmo order within 3 business days after payment and complete personalisation details are received. Business days are Monday to Friday, excluding public holidays. The date shown on the product page is an estimated dispatch date, not an arrival date.

Delivery options and charges

Delivery times, available shipping options and shipping charges are shown at checkout before you pay. Transit time depends on the destination and selected service. If we cannot meet an agreed delivery timeframe, we will contact you using the details on your order.

Import duties and fees

Customers are responsible for any applicable import duties, import taxes and customs or carrier clearance fees. These charges are set by the destination country or carrier and may be payable before delivery. If an import charge is collected at checkout, it will be identified there. Customs processing may affect delivery times. Your mandatory consumer rights remain unaffected.

Delivery problems

If your parcel is delayed, lost or arrives damaged, email hello@wuffmo.com with your order number. For consumer orders, we remain responsible for the goods until you or your designated recipient takes physical possession, except where applicable law provides otherwise for a carrier you independently appoint.

For EU consumers, unless a different delivery time has been agreed, goods must normally be delivered within 30 days. If delivery is late, your rights to require delivery within an additional reasonable period or to cancel and obtain a refund remain unaffected. No additional period is required where the law entitles you to cancel immediately.

Address changes and returns

Contact us promptly if your delivery address is incorrect. Changes may not be possible after dispatch. Returns and EU withdrawal information are available in our Return and refund policy.

Last updated: 30 September 2026.