Refund policy

30-day money-back guarantee

If your dog is not happy with their Wuffmo harness, tell us within 30 days of delivery and we will arrange a return and refund. This promise includes personalised harnesses. Return shipping is free and we do not charge a restocking fee. Your statutory consumer rights are additional to this promise and are not limited by it.

Request a return or cancellation

Request a return or cancellation in your account: open your order, choose the relevant action and confirm your request. You can also email hello@wuffmo.com with your name, order number and the items concerned. We will provide return instructions and a prepaid return label or other free return arrangement. Please use those instructions rather than sending a parcel to an unconfirmed return address.

The return window runs from delivery of the last item in your order. If its last day falls on a weekend or public holiday, it extends to the next business day. You may request cancellation before fulfilment. If your order is already in transit, contact us to exercise any applicable withdrawal right or arrange its return after delivery.

EU / EEA right of withdrawal

Where the statutory right applies, you may withdraw from an online purchase without giving a reason within 14 days after you, or someone you designate other than the carrier, receives the goods. For an order delivered in separate parts, the period starts when the last item is received. Send your withdrawal statement before the deadline using your account, email or the model form below. You do not need our approval to exercise this right.

The law can exclude goods made to your specifications or clearly personalised from the statutory change-of-mind withdrawal right. This exception does not remove our separate 30-day promise for Wuffmo harnesses or your rights if goods are faulty, misdescribed or not as agreed.

After a statutory withdrawal, send the goods back within 14 days of notifying us. You may inspect them as you would in a shop; you are responsible only for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

We refund using the original payment method, with no refund fee. For statutory withdrawal, we reimburse payments, including the least expensive standard delivery charge offered for your order, within 14 days of your notice. The extra cost of a premium delivery method is not included. We may wait until the goods are returned or you provide evidence of sending them back, whichever happens first. For our 30-day promise, we refund the returned harness within 14 days of receiving it or proof of return. Your payment provider may take additional time to display the credit.

Faulty, damaged or incorrect goods

Email hello@wuffmo.com if your order is faulty, damaged or incorrect. For EU consumers, the legal guarantee of conformity lasts at least two years from delivery, and longer where applicable national law provides. You can seek repair or replacement free of charge and, where the legal conditions are met, a price reduction or refund. The 30-day promise does not shorten these rights. We bear the necessary return costs for defective or incorrect goods.

Model withdrawal form

You may copy this form into an email or letter; using it is optional.

To: Wuffmo / Daniel Denoon, Sonnentalstrasse 13, 8600 Dübendorf, Switzerland; hello@wuffmo.com.
I/We give notice that I/we withdraw from my/our contract for the following goods:
Order number / goods:
Ordered on / received on:
Consumer name:
Consumer address:
Signature (only if sent on paper):
Date:

Last updated: 30 September 2026.